FAQ

General Questions about Safeguard Family

SafeGuard Family is a comprehensive preventive health care service provider, at the convenience of your homes. All SafeGuard Family programs essentially focus on disease prevention as well as controlling disease progression. The personalized SafeGuard programs specialise to provide holistic well-being across the aspects of Good health, Nutrition and Psychology. Further, all SafeGuard programs feature extensive support by way of family inclusive doctor consultations, in house visits by members of our qualified team, expert medical advice and regular follow up sessions.
We are not a hospital. We are your partner in managing your health right in the comfort of your home.Our focus is coming to your home and maintaining your health so as to avoid unnecessary hospital visits and sudden emergencies.Many individuals living in senior citizen communities have enrolled with our programs so that they can live healthier and happier.
SafeGuard Family facilitates this service through it’s group company India Home Health Care (https://www.indiahomehealthcare.com/)
No. In India, Home health care is not covered by medical insurance.
YES. More services can be added depending on your needs.
Good health program benefits long term diabetics because of the regular monitoring of vital parameters and thereby identifying irregularities on time. Preventive therapies help manage diabetes effectively at home.
YES. Our package covers 30+ tests, which will be done once every six months. Additional tests based on the medical need will be arranged at a discounted price.
Yes. We have partnered with the best-in-line pharmacists across the city and provide your prescription medicines at discounted prices.
During the Health Coach visit all medical conditions, consolidated prescriptions and insurance details are stored in our Health Vault, a printout of the health record is provided to the beneficiary which can be carried to the hospital during emergency.Also a softcopy will be share to the referred hospital
As a part of the Good Health Program, our objective is to identify the hospital based on your preference and convenience. We recommend that our beneficiaries call our helpline number in case of an emergency. It would enable us to coordinate Ambulance service associated with the Hospital.
All our Certified and trained Health Coaches have been vaccinated with two doses of Covid-19 vaccine. They’re also trained on the COVID protocols. All medical equipment is fully sanitized before and during the home visit.
As part of our Good Health Program, we have a virtual Doctor consulting your Parents monthly. During these consultations, the Doctor will have a relaxed informal conversation with your Parents while reviewing their general health, test reports (if any) and advise them on minor tweaks to their lifestyle that may be needed. Family members can also participate and get to know about your parents health.
The Good Health Program provides scheduled monthly consultations. Moreover, you can avail unlimited Doctor’s consultation for any additional queries.
NO. You will not require to provide any technology or infrastructure like mobile/laptop or wi-fi to the Health coach. She comes prepared with all that is required and you can now have a hassle free health evaluation experience.
YES! If your son or daughter wishes to participate in the tele consult, we will send them a connect link and they can directly come onto our platform and speak to the doctor during the Consultation.
A Health Coach is a paramedic professional responsible for the well being of your Parents. He/She will visit periodically and continuously monitor your parents health.
YES. They are vaccinated and can produce the vaccination certificate if required for validation.
Yes. Our Health Coach will contact you every month to check for your availability and fix up an appointment to make a visit.
Elders have a lot of fluctuation in Blood Pressure, Sugar depending on diet, emotions and festivals. Monthly checkups help in close monitoring of the vitals to avoid sudden emergencies.
YES. You will get customised advice regarding your daily nutrition. Our nutritionists will help in plugging gaps in your existing diet.
Many invisible diseases that affect eyes, heart, feet & kidney starts 5 yrs before it becomes a clinical problem. These microvascular complications need to be prevented at earliest and Retinal Scanning is one of the best methods to detect microvascular complications in early stages.
YES. Our certified physiotherapists will come to your home and help you resolve your pains and movement issues, if any.
YES. During the visit our Health Coach will carry an ECG machine. The test will be taken once every six month.
Health Vault helps you to get access to the full medical history of a beneficiary. This can be used when consulting Doctors or specialists at your preference.
YES. Your son/daughter will receive regular updates after each visit and in addition they are free to connect with the Health coach or SafeGuard care team for any more information. They will also have access to all your medical records through the SafeGuard mobile app.
We maintain the confidentiality of your parent(s) records and follow the clauses stipulated in our Privacy Policy.
For any queries/ doubts you can reach us on tel:+1 949-508-0237 (USA), tel:+916384062000 (India) also send us a mail to info@safeguardfamily.com by mentioning your available time for us to reach you.

Our Services

The SafeGuard Family Good Health Program covers the following

  • A complete head-to-toe health assessment
  • Certified Health Coach professional care
  • Easy access of medical records via Health Vault
  • Periodic Doctor consultation
  • Consolidated ONE easy-to-read prescription
  • Nutrition guidance
  • Routine checks and tests at home
  • Physiotherapist consultation as per their medical condition
  • ECG test to monitor the heart health
  • Providing medicines at a discounted price (if requested)
  • Eye retinal Screening
  • Vaccination at home at best price
  • Happiness session with our psychologist
We operate in major cities and towns.To know more about our service locations please reach out to us by either calling us to the number tel:+916384062000(India)/tel:+1 949-508-0237(USA) OR just email us @ info@safeguardfamily.com and we will get in touch with you.
Yes, We cover most of Chennai. If there is a specific Pincode that you have a question about, please get in touch with us.
We have a Good health Program which is available in common. However, if you need something specific to be added, we will be happy to customise your preference and accommodate the same.
No, they won’t be limited to only Doctors from our Panel. Our doctors will provide consultation based on their previous and current medical records and provide a consolidated prescription.They can access all this information from the Health vault and use it to consult with your prefered Doctors.
Yes. As a part of our program we have a physiotherapy section. If there are any additional needs, then we will make the arrangements at a discounted price.
We will try our best to accommodate additional visits within the plan that you have selected. In situations where we are unable to do so, there will be charges that will be incurred depending on the nature of the visit.
During home visits, our Health Coach monitors medication compliance and medicine stock and helps with reorders.
You will receive an Activity Report every month. More importantly, should there be any emergency situation, we will communicate that quickly to you. Children will have access to the Health Vault - the digital health dashboard will give a full and clear view of the health of their parents. We suggest that a family member also connects during our virtual Doctor consultation which occurs every month.

Enrollment

You can use the link on our website to enrol your parents. Just select the package and duration options that you desire and you are just a few clicks away. If you have questions, Or need help in choosing the right options for your parents, please reach out to us by either calling us to the number tel:+916384062000(India)/tel:+1 949-508-0237(USA) OR just email us @ info@safeguardfamily.com and we will get in touch with you.
The plan chosen is for the individual. However you can enroll your mother also. We offer an additional 10% discount for more than 1 member.
No. We do not have monthly plans. The minimum period of enrolment is for a year. But we do have different packages according to your needs. To know details on packages please reach out to us by either calling us to the number tel:+916384062000(India)/tel:+1 949-508-0237(USA) OR just email us @ info@safeguardfamily.com and we will get in touch with you.
Irrespective of the plan chosen, should you choose to withdraw your enrollment during your sign up period, we will refund the plan charges. For this purpose, the refund amount will be calculated for the period remaining from the end of the month in which enrollment is withdrawn till the plan end date. Please check Refund Policy for more details. https://safeguardfamily.com/refund-policy/

Benefits

As a child of a parent living away from them, you get the assurance that your Parents are in safe hands and that their needs are handled, on your behalf, by people who are accessible and available.

Charges and Payments

We have a few plans - Total care, Pro care and Vital care. Costs are associated with the chosen plan. Details of this are available on our Good Health Program page. https://safeguardfamily.com/good-health-program/
Our charges are in INR. However, you can pay the equivalent in USD or Euro or any currency that is supported by our Payment Gateway.

Care Process

As a process, our Health Coach will schedule a monthly visit. However, they will have touchpoints over the phone or in person with the enrolled member, if necessary, apart from the regular visit.

In psychotherapy or ‘talk therapy’, a therapist will work with you to:

  • Build insight about your challenges
  • Develop ways to address those challenges
  • Manage troubling symptoms better

Therapy can help you function optimally, enhance your well-being and support you in your journey.

There are different methods and approaches of therapy. For example, some types of therapy help you modify how you think and behave, while other types of therapy help you better understand underlying issues by building deeper insight. The approach will be decided based on the issue concerned & the client’s requirement.
Counseling is usually for a short duration, which helps focus on current issues that can be resolved easily at the conscious level. Psychotherapy refers to long term treatment & requires specific skills to deal with one’s beliefs, emotions & behaviour at the unconscious level.
A mental illness is a condition which interferes with one’s thoughts, emotions & behaviour in their ability to function normally. Psychological problems lead to mental illnesses, if unidentified early.
We, at SafeGuard Family, practice treatment modalities for anxiety, stress, depression,sleep disorders, mood disturbances, couple therapy, learning disabilities,ADHD, postpartum depression,etc.(link to psych page in website)
Counseling is valuable whether a concern appears minimal or overwhelming. Therapists have years of formal training and use evidence-based interventions to support you. They empower and facilitate you to make an informed choice rather than forcing or offering you advice. People who engage in counseling often find the process helpful, to understand themselves better.
Counseling and psychotherapy grants you the opportunity to talk with a trained professional. It gives you a safe, non-judgemental space and encourages you to understand your challenges better. You gain clarity, set realistic goals and become a better version of yourself. In time, counselling will increase awareness about yourself, your situation and the choices that are open to you. It will also provide you structure and support in difficult times. The counselor will not give you advice or make you talk about anything you do not want to talk about.
  • Combating stress as well as depression and anxiety
  • Overcoming panic attacks and other emotional problems
  • Handling male and female sexual concerns as well as fetishes
  • Dealing with addictions
  • Resolving fears, phobias and other obsessive-compulsive behaviors
  • Improving communication skills
  • Resolving codependency, marriage and family conflicts
  • Behavioral and adjustment problems
  • Compulsive Eating, Emotional eating and weight concerns
  • Improving self-confidence
  • Performance anxiety at the workplace.
  • Relationship issues
  • Infertility

You should consider seeking professional health if:

  • You have felt sad or worried, continuously, for longer than 2 weeks
  • Negative thoughts and feelings are starting to affect your ability to function normally in daily life
  • You are showing signs of depression like losing interest in your activities, feeling hopeless or unable to cope over a continued period if time
  • You feel anxious or worried most or all of the time
  • You have panic attacks or develop obsessions and compulsive behaviours
  • You feel like you want a unbiased safe space to share your thoughts
In a typical session, the client & the therapist will have a focused discussion on issues that are addressed by the client. The therapist will hand hold the client in identifying potential hurdles & determining coping strategies.
We assure you and maintain utmost confidentiality in all our sessions.
Not at all. The Psychological program at SafeGuardFamily is completely online.
We conduct an assessment to identify stress levels and thus determine the number of sessions required. Moderate to severe levels would require 4-8 sessions minimum.
After a session, you would be given certain tasks to complete based on your chosen goals & the same would be discussed at the start of the next session.
You can cancel or reschedule your appointment anytime before 3 hours to the start of the scheduled session. It will not be applicable after the start of the session.
You will receive a reminder notification a day before your appointment & also 30 minutes prior to your session.
You could call us @ tel:+91 63840 62000(India)/+1 949-508-0237(USA) or WhatsApp us @ +91 6384062000. You could also email us @ info@safeguardfamily.com. We will get in touch with you.
A Healthy diet is one which has balanced nutrients without avoiding or eliminating a single food group from the menu, for example, a plate which consists of carbohydrates, protein, healthy fats, fibre in one meal or thali.
The number of servings you need each day from each food group depends on your calorie needs based on your height, weight and Basal Metabolic Rate.
Yes, the fiber in foods is generally broken down into two broad types - soluble (also called "viscous") and insoluble. Both types have important health effects. According to the DRIs, the recommended intake for total fiber for adults up to 50 years of age is 25 grams per day for women and 38 grams for men. For those over 50, the recommended intake is 21 grams for women and 30 grams for men.To learn more about the types of fiber, their functions in the body, and food sources, check out Dietary Fiber on our website.
Always consult your doctor before taking a vitamin or mineral supplement, including multivitamins. Your doctor can review your health and inform you if a supplement would be helpful or not. Here at Safeguard, we have expert Nutritionists to suggest a nutrient dense diet to resolve your vitamin or mineral deficiency.
A true food allergy causes an immune system reaction that affects numerous organs in the body. It can cause a range of symptoms. In some cases, an allergic food reaction can be severe or life-threatening. In contrast, food intolerance symptoms are generally less serious and often limited to digestive problems.In the SafeGuard Family program, we first confirm results with a blood test. Based on the report, our Nutritionist will design a diet chart based on your likes and dislikes.
Body weight is something which involves the weight from bone, blood, muscle, and organ weight. whereas the fat weight is just the weight from fat alone.In SafeGuard we always concentrate more on losing fat than weight as it is the best for weight reduction.
For information about added sugars, including examples of what ingredients to look out for on the food package, reducing your intake of added sugars, check out on our website blog.
We have experience working with all types of client needs including general healthy eating, eating disorders, emotional eating, high cholesterol, food allergies, diabetes, child nutrition, prenatal and postpartum nutrition, women nutrition, PCOS and more!Our philosophy is based on intuitive eating. We will work on incorporating a balanced diet while also listening to your body and choosing foods that work for your individual needs. This encourages maintaining a healthy relationship with food and your body.
Medical nutrition therapy is given after assessing all your existing medical conditions and the supporting document .Eg: Like a high protein diet for Cancer, and a low carb diet for Diabetes.
(link) page provides nutrition tips for managing high blood pressure, also known as hypertension. You can also read more about salt, how it affects the body, and how to eat less on the (salt & sodium) page. Find other information on topics including the DASH diet (Dietary Approaches to Stop Hypertension) from these sources: Be Salt Smart, Sodium in your Diet, DASH Eating Plan.

Yes, we at SafeGuard Family have traditional diet plans to avoid gas and bloating. There are many possible causes of the same:

  • Swallowing more air than usual (e.g. when chewing gum or drinking carbonated [fizzy] drinks, Eating certain foods or drinks (e.g. “sugar-free” products made with sugar alcohols)
  • Having certain digestive disorders (e.g. Celiac Disease, gastritis, Irritable Bowel Syndrome [IBS], or food allergies and intolerances).

Causes of digestive discomfort vary from person to person. If you are concerned, do talk to your doctor. They can help find out why you are having symptoms and how you can treat them. For more information, read Symptoms & Causes of Gas in the Digestive Tract on our website.

Learn about nutrition for diabetes or pre-diabetes with resources from the Diabetes page. Other helpful resources that provide tips on meal planning, carb counting, and healthy lifestyle changes include:
  • Living with Diabetes: Eat Well
  • Prediabetes – Your chance to Prevent Type 2 Diabetes
  • Diabetes Diet, Eating & Physical Activity
Consult with your doctor or dietician when making any changes to your diabetes care plan or diet.
There are no effective supplements for weight loss alone but supplementation like Vitamin D, B12, iron deficiencies can also cause weight gain. So appropriate dosage of supplements should be taken to correct deficiencies.
We all need some body fat, but if stored fat is excess, it may increase risk of diet-related diseases such as heart disease, diabetes, and some cancers. This is particularly true if excess fat is in the abdominal area. According to the CDC, a body mass index, or BMI, of 25 or higher is an indication that your weight may be unhealthy. Also, a waist circumference of over 40 inches in men and over 35 inches in women indicates excessive abdominal fat if BMI is 25 or higher.The strategy we provide in our SafeGuard Family nutrition program for losing excess weight and stored body fat involves calorie reduction, increased physical activity and a behaviour change plan.
SafeGuard Family allows users to make personalized calorie and physical activity plans to reach a goal weight within a specific time period and to maintain it long term.
SafeGuard Family encourages you to choose a variety of nutrient-dense foods and beverages to help achieve recommended nutrient intake. Foods like vegetables, fruits, whole grains, low-fat dairy products, and lean protein foods can help you get the nutrients you need without excess calories. Avoid excess calories by limiting consumption of foods high in added sugars, solid fats and alcoholic beverages. These provide calories but are poor sources of essential nutrients.

Yes, we do have customized plans for each person based on their age group and requirement. Kindly refer to our website for more information.(https://safeguardfamily.com/nutrition-program/)

Nutritionist - general well being, holistic approach or sports related counseling without involving MNTDietitians are mostly involved with an hospital and gives therapeutic diet with MNT for example CVA, CA, GERD, DM, HTNBefore reaching out to any one for dietary modifications they have to check their credentials. Moreover, they should have a hospital background in practice or while studying their course in UG OR PG. Always check the credentials before consulting a Nutritionist/dietitian.
The initial session is about an hour and we will discuss your diet and medical history, lifestyle, sleep, stress, your schedule and more. Follow ups are typically around 15 minutes where we will check in and build upon your goals and make any changes as needed. At the end of each session we will set about 2-3 goals to focus on.
YES! We do. This allows for appointment flexibility and being able to connect, even if you travel frequently.
Rather than a set meal plan that can be hard to stick with, we will brainstorm a variety of meal options and give you a personalized chart that you enjoy and fit with your lifestyle. The goal is to create a doable, flexible plan that you can incorporate throughout the week without any deprivation or stress.
Not at all! Our focus is on intuitive eating, which encourages eating all foods and puts YOU in charge of your food choices and lifestyle habits. Instead of following a plan and feeling discouraged when you fall off track, you will create more sustainable habits that include your favorite food groups in a more balanced way. We will discuss listening to your hunger/fullness cues, tuning into your cravings, managing emotional eating, body acceptance and finding ways to manage stress without resorting to food. You will find that, with this approach, your energy and overall quality of life improves long-term.
We usually don't suggest crash diets because of their setbacks to your health when followed long term. We follow a sustainable result oriented balanced diet and a therapeutic diet for people with particular conditions like DM or HTN.
Yes! We do provide exercise support for all our nutrition programs. We also have a 45 day fitness program in which the expert fitness instructor provides the workout schedule and monitors the progress with the diet planned by our Nutritionist.